Grievance Officer

In accordance with the Information Technology Act, 2000 and Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, SarthiLink has designated a Grievance Officer to address complaints regarding content or conduct on the platform.

• Your name and the email address associated with your SarthiLink account.
• A description of the issue, including any relevant booking ID, mentor/student profile, or specific content.
• Any supporting evidence (screenshots, correspondence).

The Grievance Officer handles complaints about unlawful content, misuse of the platform, privacy concerns, and violations of our Terms of Service or Mentor Agreement. For a payment dispute or refund question, you may also reach general support — see our Contact page.