Grievance Redressal Policy

In accordance with the Information Technology Act, 2000, Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, SarthiLink™ has designated a Grievance Officer to address complaints regarding content, conduct, or the handling of personal data on the platform.

The Grievance Officer will acknowledge your complaint within 24 hours of receipt and endeavour to resolve it within 15 days, as required under the Intermediary Guidelines. Complaints relating to your personal data under the DPDP Act will be addressed within the timelines prescribed by that law.

• Your name and the email address associated with your SarthiLink™ account.
• A clear description of the issue, including any relevant booking ID, mentor/student profile, or specific content.
• Any supporting evidence (screenshots, correspondence).

The Grievance Officer handles complaints about unlawful content, misuse of the platform, privacy and data concerns, and violations of our Terms of Service or Mentor Agreement. For a payment dispute or refund question, you may also reach general support — see our Contact page.

If you are not satisfied with the resolution of a data-protection grievance, you may escalate the matter to the Data Protection Board of India, as provided under the Digital Personal Data Protection Act, 2023. For consumer complaints, you may also approach the appropriate authority under the Consumer Protection Act, 2019.