Refund & Cancellation Policy
Last updated 3 July 2026
How refunds work
This schedule is fixed and applies automatically to every cancellation on SarthiLink — the same rule for every student, every mentor, every time. There's no manual approval step for a standard cancellation; the refund amount is computed the moment you cancel, based on how much notice you gave.
The schedule
| When you cancel | Refund |
|---|---|
More than 24 hours before the session Full refund, no questions asked. | 100% |
Between 6 and 24 hours before the session Half refund — the mentor has already reserved that time. | 50% |
Less than 6 hours before the session No refund — too close to the session to release the slot. | 0% |
Mentor cancels, at any time Always a full refund — you're never penalized for a mentor's cancellation. | 100% |
How a refund is issued
Refunds are processed back to your original payment method through our payment processor (Razorpay). Processing typically takes 5–7 business days to reflect in your account after we initiate it, which we do immediately upon a qualifying cancellation.
Rescheduling instead of cancelling
If your mentor has availability, you can request a reschedule instead of cancelling — this doesn't trigger a refund at all, since the session simply moves to a new time once the mentor accepts.
Platform fee
SarthiLink's 15% platform fee is included in the price you see and pay upfront — it is refunded proportionally as part of whatever percentage of the session price you're owed under the schedule above.
Disputes
If you believe a cancellation was mis-calculated or a session didn't happen as booked, contact us at hello@sarthilink.com with your booking details and we'll investigate.