Refund & Cancellation Policy

This schedule is fixed and applies automatically to every cancellation on SarthiLink™ — the same rule for every student, every mentor, every time. There is no manual approval step for a standard cancellation; the refund amount is computed the moment you cancel, based on how much notice you gave.

The percentages above apply to the session fee — the amount that goes to your mentor. The SarthiLink™ platform fee and the GST charged on it are non-refundable, because they cover payment-processing and platform costs already incurred. The full, itemised breakdown of session fee, platform fee, and GST is shown to you before you pay.

If your mentor has availability, you can request a reschedule instead of cancelling — this does not trigger a refund at all, since the session simply moves to a new time once the mentor accepts. Where Google Calendar is connected, the existing calendar event and Google Meet link are updated to the new time rather than duplicated.

A temporary mentor cancellation of one scheduled session inside an active Mentorship Program does not trigger a refund. The program remains active and that session credit remains unused. The Student can rebook the same mentor now or later without another payment. No alternate mentor is offered. If the mentor is permanently or indefinitely unable to continue the program, 100% of the unused-session value remains refundable under the existing program cancellation policy.

If you (the student) do not join a confirmed session and did not cancel in advance, it is treated as a less-than-6-hours cancellation and no refund is due. If your mentor fails to attend, you are entitled to a full refund of the session fee — contact support and we will process it.

If a payment fails or is declined, no booking is confirmed and no session fee is captured. If your bank shows a pending amount for a failed attempt, it is typically released automatically by your bank within a few business days. No action is usually needed, but contact us if an amount does not reverse.

If you are accidentally charged twice for the same booking, the duplicate charge is fully refundable. Contact us with both transaction references and we will refund the extra amount in full.

If a session could not take place because of a verified technical failure on our side — for example, a confirmed booking where the meeting link was not generated and the session did not happen — you are entitled to a full refund of the session fee, or a free reschedule, at your choice. Contact us with the booking details.

Refunds are processed back to your original payment method through our payment processor, Razorpay. We initiate a qualifying refund immediately; it then typically takes 5–7 business days to reflect in your account, depending on your bank.

• The platform fee and GST on any booking.
• Student cancellations made less than 6 hours before the session.
• Student no-shows without prior cancellation.
• Sessions completed as booked.

If you believe a cancellation was mis-calculated or a session did not happen as booked, contact us at support@sarthilink.com with your booking details and we will investigate. This policy does not affect your rights under the Consumer Protection Act, 2019.