Booking & Rescheduling Policy

This Booking & Rescheduling Policy explains how Students book paid 1:1 online mentorship sessions with independent mentors on SarthiLink™, how confirmations are issued, and how timing changes are handled.

Mentors publish available slots, session durations, subjects, languages, and prices through the platform. A displayed slot is an invitation to book and may change because of mentor updates, calendar sync delays, payment status, technical issues, or prior bookings.

A session is confirmed only after successful payment and confirmation by SarthiLink™. Confirmation may include session details, a Google Meet link, calendar information, mentor details, and any preparation instructions. Students should review these details promptly and report errors.

SarthiLink™ may temporarily hold a selected slot while a Student completes payment. If payment is not completed within the allowed time or the payment fails, the hold may expire automatically and the slot may become available to the mentor or other Students without further notice.

Unless expressly stated otherwise, all booking times, rescheduling deadlines, cancellation windows, reminders, and support references use the Asia/Kolkata timezone. Users located outside India are responsible for converting times correctly.

Students may request rescheduling through available platform flows or support channels where enabled. Rescheduling is subject to mentor availability, policy limits, and timing restrictions. A request is not accepted until the revised slot is confirmed by the platform or the mentor through approved channels.

Every mentor may initiate up to 5 reschedule requests per calendar month. A single booking can be mentor-rescheduled only once. The mentor proposes two to five alternative times and the Student must approve one before the booking moves. The monthly counter resets on the first day of each calendar month.

If a mentor temporarily cancels one session inside an active Mentorship Program, the Student may choose only Rebook Now or Rebook Later with the same mentor. The program stays active, the session credit remains unused, and no additional payment or single-session refund is created. No alternate mentor option is offered.

Cancellation rights, refund percentages, non-refundable fees, no-show outcomes, and timelines are governed by the Refund & Cancellation Policy. Rescheduling does not guarantee a refund unless the refund policy or applicable law provides one.

A no-show may occur when a Student or mentor fails to join within a reasonable window, joins without the ability to participate, or leaves without attempting to complete the session. SarthiLink™ may review platform logs, Google Meet evidence, messages, and support records before deciding whether to reschedule, refund, release a payout, or take policy action.

Users should promptly report serious audio, video, internet, calendar, payment, or Google Meet failures. Where evidence shows that a session could not reasonably be completed because of platform or mentor-side technical failure, SarthiLink™ may support rescheduling or refund review. Ordinary local connectivity issues may not always qualify for a refund.

Students are responsible for joining with relevant questions, optional notes, and any documents requested by the mentor. Mentors are responsible for delivering the session described in the listing. Sharing preparation material must comply with the Copyright & Intellectual Property Policy and privacy rules.

Repeated last-minute changes, false technical claims, strategic no-shows, pressure tactics, or attempts to obtain unpaid extra time may be treated as abuse. SarthiLink™ may limit rescheduling access, deny refund requests, restrict bookings, hold payouts, or suspend accounts under applicable policies.

Calendar invitations and Google Meet links may be generated through Google integrations. Users should not misuse meeting links, invite unauthorised participants, or share access publicly. Related data practices are described in the Google API Data Usage Disclosure.

Booking and rescheduling questions may be sent to support@sarthilink.com. Grievance matters may be escalated to grievance@sarthilink.com under the Grievance Redressal Policy.