SarthiLink™ terms, policies & disclosures

The shared terms that govern everyone's use of SarthiLink™. Read together with the role-specific terms below.

The Student addendum to the Platform Terms — booking, conduct, refunds, and academic-integrity obligations for aspirants.

The Mentor addendum to the Platform Terms — eligibility, conduct, payouts, tax, confidentiality, and non-circumvention.

What personal data we collect, why, your DPDP Act 2023 rights, and how to exercise them.

Notice-based refund schedule, mentor cancellations, no-shows, and non-refundable fees.

How SarthiLink™ protects students and holds mentors accountable — reschedule limits, no-show refunds, penalties, and reliability-based ranking.

Your protections as a student — approval-gated rescheduling, 100% refund for mentor no-shows, and a fair dispute process.

The behavioural standards that keep sessions respectful, safe, and productive for everyone.

Prohibited activities and technical misuse that can lead to suspension or removal.

Ownership of platform and mentor materials, licences granted, and how to report infringement.

Professional standards every mentor commits to when delivering sessions.

Expectations for respectful, good-faith participation by aspirants.

How mentor credentials are reviewed, what the verified badge means, and its limits.

Eligibility, permanent recognition, program duration, and the annual commission review for the first 35 founding mentors.

How standard mentors progress through Growth, Professional, and Elite tiers with a lower commission based on quarterly performance.

Session fees, platform commission and GST, payout schedule, and tax responsibilities.

How bookings are confirmed, rescheduled, and expire, and the timings that apply.

Purpose, eligibility, pricing, conduct, cancellations, and other terms for Free Discovery Sessions.

How mentor loyalty programs work: qualifying sessions, reward types, redemption, stacking limits, expiry, and responsibilities.

Eligibility, welcome-offer rules, mentor rewards, wallet credits, fraud controls, reversals, and disputes for the Mentor Referral Program.

The steps we follow to resolve disputes between students and mentors fairly.

When and how accounts are suspended, and how to appeal.

Grounds for termination, self-deactivation, and what happens to your data.

The cookies and similar technologies we use and how to control them.

Why we request Google Calendar access, what we do and don't access, and how to disconnect.

How to raise a complaint, our Grievance Officer, and statutory response timelines (India).

Planned — how AI features will be governed once introduced.

Planned — consent and handling rules for any future session recording.

Planned — governance for AI-generated session transcripts.

Planned — governance for AI-generated session summaries.

Planned — consent framework for marketing and media use.

Planned — terms for voluntary participation in product research.

Planned — subscription, consent, and unsubscribe terms for our newsletter.