Trial Session Policy

• A trial is a short, low-priced first session with a mentor, to see whether they suit you.
• It is a paid session, not a free one. The price is shown before you book.
• One trial with each mentor per account. You can try more than one mentor.
• Not every mentor offers trials. It is their choice.
• Neither of you is committed to anything afterwards.
• A trial you cancel is not refunded — unless your mentor asked to move it and you did not accept the new time; then it is refunded in full if you cancel before it starts. If your mentor cancels or does not attend, you choose a new trial or a full refund.

1.1 A trial is a short introductory session with a mentor, so that you can judge whether their style, subject and approach suit you before buying a full session, pack or programme.

1.2 What it is for: introducing yourself and your preparation so far, talking about your goals and possible strategy, understanding how the mentor works, and deciding whether you want to continue.

1.3 What it is not for: full syllabus planning, detailed answer evaluation, continuous doubt-solving, or standing in for paid mentorship. It is short by design.

1.4 A trial does not commit either of you to anything. You may go on to book, choose a different mentor, or stop there. A mentor may also decide they are not the right fit for you, and say so.

2.1 A trial costs ₹59, including GST — the same everywhere in India. The price is ₹50, and GST of 18% on it is ₹9. For a student in Punjab that ₹9 is CGST ₹4.50 + SGST ₹4.50; everywhere else it is IGST ₹9. Either way you pay ₹59.

2.2 That is the price of the session. It is not a fee, a charge or an add-on, and there is nothing else to pay.

2.3 The full payable amount is shown before you pay, itemised, exactly as for any other booking.

2.4 Trials are excluded from offers. Welcome offers, promo codes, wallet credit and cashback do not apply to a trial unless we say so in writing.

3.1 Trials are optional for mentors. Only mentors who have chosen to offer them will show one.

3.2 A mentor may stop offering trials at any time. A trial you have already booked still goes ahead.

3.3 One trial with each mentor per account, and no limit on how many mentors. You may take a trial with as many different mentors as you like. We do not cap the total. Where a trial is misused — repeatedly booked and missed, or used to obtain ongoing free guidance rather than to choose a mentor — clause 6 applies and we may limit your access. Subject to clause 7.

4.1 Length. 30 minutes, as shown when you book. The session ends at the scheduled end time — neither of you is entitled to extra time.

4.2 A trial occupies a real slot in the mentor's calendar, exactly like any other booking, and cannot be double-booked.

4.3 Most things are the same as a normal session — joining windows, verification codes and how a session ends are all in the Booking & Rescheduling Policy.

4.3A The one difference: a trial is not extended if your mentor joins late. A trial is a fixed 30-minute product, and it ends at its scheduled end time. This is not a penalty on the mentor and it is not a reduction of what you were promised — it is what the product is. A normal session extends because you bought that mentor's time; a trial is a fixed sample that SarthiLink provides, and its remedy for a late mentor is a remedy, not extra unpaid minutes.

4.3B If your mentor joins between 5 and 10 minutes after the scheduled start — more than 5:00 and up to and including 10:00 — you may choose a new time with the same mentor, or a trial with one of the similar mentors we show you. There is no refund for lateness, and the trial is not extended. If your mentor joins later than 10:00 they have missed the joining window; clause 5.2 applies instead, and that includes a refund.

4.3C We offer you that choice — you do not have to ask for it. We check the time your mentor actually joined and contact you the same day. You can still come to us yourself at any time.

4.4 We do not record the audio or video of a trial, and neither may you or your mentor, except under an accessibility arrangement approved in advance (Acceptable Use Policy 5.1A). The technical records of when each of you joined and left are kept as the Privacy Policy describes.

5.1 The ordinary rules apply — see the Booking & Rescheduling Policy and the Refund & Cancellation Policy — except that a trial you cancel is not refunded, however much notice you give. This does not apply where your mentor cancels the trial or does not attend it — you then have the choices in 5.2, including a full refund. One exception: if your mentor asks to move the trial and you do not accept the new time (you decline, or the request expires), you may cancel the trial before it starts and it is refunded in full.

5.2 If your mentor does not attend a trial, you choose: a new time with the same mentor, a trial with one of the similar mentors we show you, or a full refund. A replacement trial is always at the same price — you never pay more, and there is no difference to settle. If no similar mentor is available, the other two choices stay open, and if you do not choose within 72 hours of our message, we refund you in full automatically.

6.1 Your mentor will join on time, keep to the length, give you honest guidance, and help you judge whether continuing would actually help you.

6.2 Your mentor will not overstate what they can do for you, promise any result, misrepresent their experience, or use the session mainly to push you into buying.

6.3 You will join on time, take part in good faith, and use the session for what it is for.

6.4 Neither of you may record the session (except under an accessibility arrangement approved in advance — Acceptable Use Policy 5.1A), behave abusively, or misuse it. Misconduct in a trial is handled under the Community Guidelines, the Codes of Conduct and the Account Suspension Policy, and you can complain under clause 11.

7.1 Trials exist so you can choose a mentor, not as a substitute for paid mentorship. There is no limit on how many trials you may take, but a trial used for ongoing free guidance rather than to choose a mentor is misuse, and clause 6 applies.

7.2 If trials are misused — repeatedly booked and missed, or used to obtain ongoing free guidance — we may limit your access to them. We will tell you why. In particular:

• If you miss a third trial — counting every trial you have ever booked — you cannot book a new trial for 90 days from that missed trial. Each further missed trial starts a new 90-day pause. A trial you have already booked is not cancelled by a pause, and we may lift a pause early. A trial missed because of a failure on our side never counts. If you think a trial was wrongly recorded as missed, tell us under clause 11; if we correct the record, any pause it caused ends.
• If you take many trials without booking a paid session, a person at SarthiLink reviews it before anything is decided — it never pauses your trials automatically — and we tell you if we decide to limit your access.

7.3 If a mentor repeatedly fails to attend trials, or repeatedly triggers the rebooking remedy in 4.3B, we may stop offering trials for that mentor.

8.1 A trial does not guarantee that you and the mentor will suit each other, that the mentor will be available afterwards, or that either of you will want to continue.

8.2 Nothing in a trial promises any examination result, rank or selection. Nobody can honestly promise one, and we do not.

9.1 You can review a trial where we make reviews available for that booking type. The ordinary review rules apply.

10.1 We may change this policy, change who can book a trial, or stop offering trials. Every version is dated and earlier versions remain available. A trial you have already booked keeps the terms that applied when you booked it, from start to finish. Please read this policy before each booking; you confirm you have done so at checkout, and we keep a record of the version you confirmed.

11.1 support@sarthilink.com, Monday to Friday 10:00–17:00 IST.

11.2 Formal complaints: grievance@sarthilink.com — Grievance Officer Karan Kumar Garg, Director. A complaint raised in your account gets a ticket number at once; we reply within 48 hours and resolve within one month.

11.3 Nothing here affects your rights under the Consumer Protection Act 2019.

Version 2.0 · Effective 26 October 2026 · Replaces the Free Discovery Session Policy v1.2 dated 31 August 2026