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Student Protection Policy
Last updated 16 August 2026Version 1.1
When you book on SarthiLink™, you're protected. This page summarises those protections from your side as a student. The full rules, including how mentors are held accountable, are in the Mentor Commitment & Reliability Policy.
You approve every reschedule
A mentor can never move your session on their own. If they need a different time, they propose options and you decide — accept one, or decline and keep your original slot. Mentors are also limited in how often they can request reschedules, so your schedule is respected.
100% refund if your mentor doesn't show
If your mentor fails to attend a confirmed session, you receive a full refund of the session fee — you never bear the cost of a mentor's no-show. You can also choose to rebook the same mentor at no extra charge, or switch to a different mentor. If you don't make a choice, we issue the full refund automatically. The mechanics are in the Refund & Cancellation Policy.
Your Mentorship Program credits stay protected
If your mentor temporarily cancels one scheduled session in an active Mentorship Program, that session credit is not used. You can Rebook Now or Rebook Later with the same mentor at no additional charge. A single temporary cancellation does not offer an alternate mentor or an immediate refund. If the mentor is permanently unable to continue the program, the existing program policy refunds 100% of the unused-session value.
Secure, on-platform payments
Every payment runs through our secure payment processor, and your booking, receipts, and refund eligibility are tracked on-platform. Never pay a mentor directly — payments made outside SarthiLink™ cannot be verified or protected. See the Payment & Payout Policy.
A fair process, always
No-shows are confirmed only after a short grace period and a review of attendance — and if something goes wrong on either side (for example, a technical issue), it goes to admin review rather than an automatic penalty. If you believe a booking, refund, or session was handled incorrectly, contact us at support@sarthilink.com. This policy does not affect your rights under the Consumer Protection Act, 2019. See the Dispute Resolution Policy and Grievance Redressal Policy.