Student Protection Policy
Last updated 25 July 2026Version 1.0
When you book on SarthiLink, you're protected. This page summarises those protections from your side as a student. The full rules, including how mentors are held accountable, are in the Mentor Commitment & Reliability Policy.
You approve every reschedule
A mentor can never move your session on their own. If they need a different time, they propose options and you decide — accept one, or decline and keep your original slot. Mentors are also limited in how often they can request reschedules, so your schedule is respected.
100% refund if your mentor doesn't show
If your mentor fails to attend a confirmed session, you receive a full refund of the session fee — you never bear the cost of a mentor's no-show. You can also choose to rebook the same mentor at no extra charge, or switch to a different mentor. If you don't make a choice, we issue the full refund automatically. The mechanics are in the Refund & Cancellation Policy.
Secure, on-platform payments
Every payment runs through our secure payment processor, and your booking, receipts, and refund eligibility are tracked on-platform. Never pay a mentor directly — payments made outside SarthiLink cannot be verified or protected. See the Payment & Payout Policy.
A fair process, always
No-shows are confirmed only after a short grace period and a review of attendance — and if something goes wrong on either side (for example, a technical issue), it goes to admin review rather than an automatic penalty. If you believe a booking, refund, or session was handled incorrectly, contact us at support@sarthilink.com. This policy does not affect your rights under the Consumer Protection Act, 2019. See the Dispute Resolution Policy and Grievance Redressal Policy.