Community Guidelines

Communicate courteously and professionally. Personal attacks, insults, intimidation, and contemptuous behaviour towards Mentors, Students, or SarthiLink™ staff have no place on the platform, whether in a session, a message, or a review.

Harassment, bullying, sexual advances, hate speech, and discrimination on the basis of religion, caste, race, gender, sexual orientation, disability, region, language, or any other protected characteristic are strictly prohibited and may lead to immediate suspension.

Do not use SarthiLink™ to share, request, or promote anything unlawful, violent, sexually explicit involving minors, self-harm-promoting, or otherwise harmful. Do not solicit or provide help with any activity that is illegal or that undermines the integrity of an examination.

Represent yourself truthfully. Mentors must not misstate their credentials or experience; Students must not impersonate others or provide false information. Reviews must reflect genuine experiences and must not be fabricated, incentivised, or retaliatory.

Do not record a session, or capture, publish, or share another person's personal information or session content, without a lawful basis and that person's consent. SarthiLink™ does not record sessions. Handle any personal data you encounter in line with our Privacy Policy.

Where you were introduced through SarthiLink™, arrange and pay for equivalent sessions through the platform. Circumventing the platform to avoid fees removes the trust, safety, records, and dispute support the platform provides and is prohibited.

Content you upload — profiles, credentials, materials, messages, and reviews — must be accurate, lawful, and non-infringing. Do not post spam, advertising unrelated to your mentorship, malware, or links intended to deceive. Technical misuse is covered by our Acceptable Use Policy.

SarthiLink™ is intended for adults (18+). If you believe a minor is using the platform without appropriate consent, or you encounter content that endangers a minor, report it to us immediately so we can act.

Mentors additionally follow the Mentor Code of Conduct and Students the Student Code of Conduct. Where a role-specific standard is stricter, it applies.

If you experience or witness a breach of these Guidelines, report it to support@sarthilink.com with any relevant details. Serious concerns can also be escalated to our Grievance Officer (grievance@sarthilink.com).

Depending on severity, breaches may result in content removal, a warning, feature limits, suspension, or termination, as described in our Account Suspension Policy and Account Termination Policy. We act proportionately and consider context, but we prioritise the safety of the community.